Vision Plan of America (VPA) complies with applicable Federal and State civil rights laws and does not exclude, deny benefits to, or treat people differently because of race, color, religion, national origin, age, disability, or sex (including sexual orientation and gender identity). VPA provides:
- Free aids and services to people with disabilities to help them communicate better with us, such as qualified sign language interpreters and written information in other formats (large print, audio, and other formats).
- Free language assistance services to people whose primary language is not English, such as qualified interpreters and information written in their preferred language.
If you require language assistance services, please call (800) 400-4872 during normal business hours to access our free language assistance services. Dial 711 for hearing impaired assistance.
If you believe VPA directly, through a contractor, or any other entity with which VA arranges to carry out its programs has failed to provide these services or unlawfully discriminated based on a protected class noted above, you can file a grievance electronically at VisionPlanofAmerica.com or by mail at: 3250 Wilshire Blvd #1610, Los Angeles, CA 90010, or by phone at (800) 400-4872.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at: ocrportal.hhs.gov/ocr/portal/lobby.jsf or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F, HHH Building
Washington, DC 20201
800.368.1019, 800.537.7697 (TTY) Complaint forms are available at: hhs.gov/ocr/office/file/index.html.