To file a grievance, please contact Vision Plan of America at
1(800) 400-4VPA (4872) (hearing impared dial 711), by mail at: 3250 Wilshire Blvd., Ste. 1610, Los Angeles, CA 90010, by Fax at (213) 384-0084 or by Email at info@visionplanofamerica.com.
Free Language Assistance Program
If you require Language Assistance at any time including during the course of an eye examination or during the discussion of the diagnosis following an eye examination Please contact the “Plan” at 1(800) 400-4VPA. The availability of Language Assistance is FREE to members and providers.
Programa de Asistencia de Idiomas Gratis
Si requiere asistencia de idiomas en cualquier momento incluyendo durante el proceso de su examinación de los ojos o durante la discusión de la diagnosis después de su examinación de los ojos por favor llame al “Plan” 1(800) 400-4 VPA. La disponibilidad de asistencia de idiomas es GRATIS para miembros y proveedores.
The California Department of Managed Health Care is responsible for regulating health care service plans. If you have a grievance against your health plan, you should first telephone your health plan at (800) 400-4872 and use your health plan’s grievance process before contacting the department. Utilizing this grievance procedure does not prohibit any potential legal rights or remedies that may be available to you. If you need help with a grievance involving an emergency, a grievance that has not been satisfactorily resolved by your health plan, or a grievance that has remained unresolved for more than 30 days, you may call the department for assistance. You may also be eligible for an Independent Medical Review (IMR). If you are eligible for IMR, the IMR process will provide an impartial review of medical decisions made by a health plan related to the medical necessity of a proposed service or treatment, coverage decisions for treatments that are experimental or investigational in nature and payment disputes for emergency or urgent medical services. The department also has a toll-free telephone number (1-888-466-2219) and a TDD line (1-877-688-9891) for the hearing and speech impaired. The department’s internet website www.dmhc.ca.gov has complaint forms, IMR application forms, and instructions online.
To file a grievance please contact Vision Plan of America at: (800) 400-4VPA (4872), by mail at: 3250 Wilshire Blvd., Ste. 1610, Los Angeles, CA 90010, by Fax at: (213) 384-0084, or by E-mail at: info@visionplanofamerica.com.