VPA members have the right to receive care and services in a timely manner.

Such access includes:

Routine Preventive Eye Exam within 40 (forty) business days

Non-Urgent Medical Care within 7 (seven) business days

Urgent Appointments within 72 (seventy-two) hours

In office wait times within 30 (thirty) minutes

Provider Telephone triage 24 hours/day – 7 (twenty-four/seven) days/week

Member Service Call to VPA answered within 10 (ten) minutes